Refund Policy - AdGrab

7-Day Money-Back Guarantee

We stand behind our product. If you're not satisfied, we'll refund you.

Our Guarantee

We offer a 7-day money-back guarantee on all AdGrab Pro purchases (monthly subscriptions and lifetime licenses). If you're not satisfied with AdGrab for any reason, contact us within 7 days of purchase for a full refund.

Refund Eligibility

Eligible for refund:

Purchases made within the last 7 days
Technical issues that prevent the extension from working
Product doesn't meet your expectations
Accidental duplicate purchases
Any other genuine reason for dissatisfaction

Not eligible for refund:

Requests made more than 7 days after purchase
Violation of our Terms of Service
Monthly subscriptions beyond the first billing cycle (can cancel anytime, no future charges)
Chargebacks or payment disputes (contact us first)

Refund Process

1. Contact Support

Email support@adgrab.app with:

Your email address used for purchase
Order number or license key
Brief reason for refund request (optional but helpful)

2. Review & Approval

We typically respond within 24 hours. Most refund requests are approved immediately if within the 7-day window.

3. Refund Processing

Once approved:

Refund issued to your original payment method
Processing time: 5-10 business days (depends on your bank)
Your license key will be deactivated
You'll receive a confirmation email

Subscription Cancellations

Monthly Subscriptions:

Can be canceled anytime through the billing portal or by contacting support
Cancellation stops future charges but you keep access until the end of the current billing period
First month is refundable within 7 days of initial purchase
Subsequent months are not refundable (but you can cancel to avoid future charges)

Lifetime Licenses:

Refundable within 7 days of purchase
After 7 days, lifetime licenses are non-refundable (but transferable between your devices with support assistance)

Special Circumstances

We may consider refunds beyond the 7-day window for:

Extended technical issues preventing extension use
Billing errors or duplicate charges
Exceptional circumstances (evaluated case-by-case)

These are evaluated on a case-by-case basis at our discretion. Contact support to discuss your situation.

Chargebacks

Please contact us directly before filing a chargeback or payment dispute. We process refunds quickly and fairly. Chargebacks harm our business and may result in account termination. If you have a legitimate issue, we'll work with you to resolve it.

Questions?

If you have questions about our refund policy or need to request a refund, contact us at:

Email: support@adgrab.app

We typically respond within 24 hours and aim to resolve all refund requests within 2 business days.

Our Promise

We want you to be completely satisfied with AdGrab. If you're not, we'll make it right or refund your purchase. No hassle, no questions asked (within the 7-day window).